Feb 06 2013

DBAs and the Dark Closet

ClosetFor many years, I loved being a DBA because, unlike being a developer, I could sort of hide from the world. I could go into a dark closet (a well-lit cube, but hang with me here) and hide from everyone (except the people in the cubes next to me, my boss, the teams I supported, the people I passed on the way to the toilet, others) and just be a hermit (except for the daily stand-ups, weekly status meetings, occasional training) and only ever talk to people when things went wrong at 3AM (or at 2PM when the CIO and a bunch of other managers would be standing in my desk). As long as I did my job well, maintaining the backups, running maintenance, and setting appropriate security settings, I didn’t have to interact with people (except when the QA team needed a database refresh, or the dev team wanted an ad hoc deployment, or someone came up and asked me how to make a query run faster, or I had to go to another doggone meeting) at all. DBAs just get to hide in a closet and avoid all human interaction, right?

Yeah, you & I both know that’s not true. Maybe it was once, a very long time ago, but no more. We must interact. If you’re in a very small shop, you’re working on everyone’s systems, with every team, maybe even the entire company. If you’re in a bigger shop, you still interact with the storage team, the network guys, the server guys, the developers, business people, management, etc.. In short, the database professional actually does need at least some people skills (and was that a painful revelation for someone who was already called the Scary DBA). You’re going to need to be able to convince the SAN admin that, yes, in fact, you do care how the disks are laid out and here’s why (and threatening to remove their silly little mustache just gets you a trip to HR, trust me on that). This requires the ability to interact with people, at a personal level. I know, I know. That’s hard. Believe me, I get it. You’re talking to the guy who made a data modeler burst into tears by pointing at their model and laughing. Not good. Not helpful to you, your career, or in getting the model fixed the way you want it to be. You must actually treat people, like people.

What to do? Here’s my suggestion. I’ve taken a couple of classes with Don Gabor. He’s going to be hosting a new one, specifically aimed at IT types, in New York City on March 19th. Check it out. Try it out. Improve how you converse with others and you might just improve your career.

11 Comments

  • By G Bryant McClellan, February 6, 2013 @ 8:56 am

    You made a data modeler cry? Really? Sorry, all, but Grant has just ascended to an even higher plane for me.

    I’ve considered the mustache one but I knew about the HR trip that would have causes. Still, there are times I thought it might just be worth it. I suspect there is a story there that we aren’t gonna hear.

    G Bryant McClellan

  • By LadyRuna, February 6, 2013 @ 10:08 am

    Ah, so this (making a data modeler cry; ripping mustaches from SAN admins) explains the “Scary” part of your nickname….

  • By Grant Fritchey, February 6, 2013 @ 1:21 pm

    Oh, those were when I was being nice. You should hear me when I’m angry. Although, some of the developers took to calling me “Rant” behind my back. Well, as long as you define “back” as directly in front of me, while I was looking at them.

  • By Robert Pearl, February 6, 2013 @ 8:30 pm

    I knew it when you made that little girl in the audience cry at SQLIntheCity. It’s just a gift some folks have :P

  • By Frank Garcia, February 7, 2013 @ 10:14 am

    A few mma fights in my career and a purple belt in brazilian jiu-jitsu helped me immensely…

  • By Feodor, February 8, 2013 @ 1:59 am

    I donno Grant… is it time to actually realize that it does not really matter how right you are about something, but actually how well you convey the suggested direction to others?

    Intimidation can be a great incentive and a great motivational tool, but it is nothing I am proud about when I use it.

  • By Grant Fritchey, February 9, 2013 @ 7:44 am

    Hey Feodor,

    Actually, that was the message I was trying to put across. Being a grumpy curmudgeon hiding in a closet and snapping at people is not how you get things done. You have to communicate. That’s why I’m advocating for Don’s workshops. I’ve taken several and they’ve been very useful in helping me communicate properly and not be that monster. I really thought I typed:

    “Not Good. Not helpful to you, your career … You must actually treat people, like people.”

    I’m not advocating for intimidation. Just the opposite.

  • By Grant Fritchey, February 9, 2013 @ 7:46 am

    Robert’s kidding everyone. I did not make a little girl cry.

  • By Feodor, February 9, 2013 @ 9:38 am

    Grant,
    I am not saying intimidation never works – sometimes it is the last resort that saves the existence of a company (trust me on that one – I have seen it happen).
    On the other hand, you have a great point – knowing how to communicate with the right means is probably what defines success the most.
    I looked at the workshops, but they are all in New York. Too far for me. Do you think he is planning on getting some virtual ones?

    Feodor

  • By Grant Fritchey, February 10, 2013 @ 7:03 am

    Not sure. For that I suggest getting in direct touch with Mr. Gabor.

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