I’m at least one of the people who yelled Zoomit during a keynote at PASS Summit.
I want to take a moment and explain why I did it and why it was wrong.
I was frustrated. I’m watching a presentation on a HUGE screen, from about mid-way in the room and the presenter is earnestly showing off a cool new feature of SQL Server in about 3 point font and saying “… As you can see …”.
No. No I couldn’t. After a little while of staring at the blur on the screen and hearing the person say I could see this or see that, I popped. I was interested. I was paying attention. I really and truly wanted to see what was on the screen and I honestly could not. So, I yelled at the stage.
I was wrong.
The person on stage probably didn’t have Zoomit installed. Nor did they know how to use it. They probably also didn’t know that Windows has a magnification utility built in (don’t like it, but it’s there). My yelling didn’t help them at all to discover this information. Further, it probably made them even more nervous. Neither of these improved the experience for anyone in the audience. Finally, it was unprofessional behavior. That’s the important one.
What should I have done? Find a positive solution. Get a hold of someone, anyone, from PASS, from Microsoft, and let them know that we can’t see. Nothing is going to get fixed at the moment, but the feedback has to be delivered. It can just be delivered in a way that’s helpful, not hurtful. Write a blog post? Sure, but try to make it a positive and helpful one. Tweet about it at the time? Yeah, why not? Just make the tweets informative as opposed to negative. Communicate the necessary information (and yeah, it was necessary) in a way that does two things 1) It gets heard and 2) It provides help to those who need it.
I seem to frequently serve as a negative example. “Don’t do what I’ve done. It hurts” is a repetitive message I deliver. Please remember. PASS Summit is a blast. It is. The event has changed my life in a positive way and I’ve grown to truly love the giving community that built and continues to improve the PASS organization. So don’t do what I’ve done. Have fun at PASS, yes. SQUEE and hug your friends. Wear a kilt. Go to the parties and imbibe. Just remember, through it all, you’re still expected to behave as a professional. Don’t follow my bad example. Instead, build on the positive aspects of PASS and the community in a positive fashion.
See you next week!